1. Order Status & Processing

Order Policy

All orders are processed between 8am and 5pm EST. Weekends and holidays are excluded.

Orders placed before 2 PM EST, Monday – Friday, typically ship same day. Items ordered together may ship separately, unless requested otherwise. Shipping prices, methods, policies, times and availability are not guaranteed and are subject to change at any time without notice.

Cancellation Policy

TwoTrees 3D Store fills most orders the day they are placed. Once an order is accepted, there is no guarantee an order may be cancelled. Any order that is not able to be cancelled must be accepted upon delivery and authorized for return following the policy listed below.

Please also refer to “Refused Shipment Policy.” 

2. Order Status & Delivery

Shipping Options

Packages will be shipping from US warehouse, EU Warehouse, AU Warehouse, CA Warehouse or CN Warehouse. For a specific ZIP/postal code to ZIP/postal code transit time, please track your order for delivery time

Note:
All products will be shipped locally from overseas warehouses with priority. Shipping from China when the item is out of stock in overseas warehouse

Shipping Rate

United State

EUR Country:
Germany，Belgium，Luxembourg, Slovakia, czech republic, Hungary, Austria, Netherlands, Denmark, France, Ireland, Italy, Poland, slovenia, Spain, Finland, latvia, Lithuania, Sweden, Bulgaria, Estonia, Greece, monaco, Portugal, Romania, croatia, Malta, Cyprus

Other Country:
Andorra, Iceland, Liechtenstein, macedonia, Norway, Switzerland, Ukraine, vatican, san marino, Kazakhstan, Türkiye, U.K. etc.

Note: *Delivery Time= Processing Time + Shipping Time

Taxes and Duties

The purchase price does NOT include import duties, VAT, and other taxes and fees.

Frequently Asked Questions

Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team service@twotrees3dofficial.com.

Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.

Q: Why did I only receive half of my order?
A: We might have divided your order into several packages. Perhaps slow trucking causes the speed to be out of sync. Please wait 7 days and contact us for logistic tracking.

Q: I received an email about the shipment being delivered, but nothing arrived. What should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.